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Services |
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We handle everything for you…
| Front End: |
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Receive the mail in your publication’s name at our local post office
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Open, sort and batch all mail by category, including faxed, telephoned and
e-mailed orders
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Download Web orders |
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Download Address Change Service records from USPS |
| Data Entry: |
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Update subscription files, applying payments and making necessary changes,
additions and deletions
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Code all records to comply with audit requirements |
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Process donations, gift subscriptions and all miscellaneous transactions
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Make bank deposits into your account
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Process secure credit card payments electronically |
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Conduct de-duping procedures |
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Provide incoming 800 telephone lines for subscriber calls |
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Research, resolve, and respond to subscriber concerns via mail, e-mail or
telephone
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Offer multi-lingual responses
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Generate back issue, claim, premium and/or single copy sales information in
label or electronic format
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Issue refunds, payment receipts and order confirmations |
| Promotion: |
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Prepare personalized laser-generated invoice and renewal notices |
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Generate e-mail blasts to subscribers |
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Provide address hygiene through state-of-the-art computer software to ensure
proper delivery
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| Internet Tools: |
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Provide secure direct client access to your database to get live counts,
download lists, generate reports and make inquiries, using our system’s
Internet capabilities
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Upload telemarketing and web files
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Host online subscriber pages |
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Perform gate-keeping functions for premium content or digital editions |
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Blast alerts for digital editions |
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Blast e-newsletters |
| Back End: |
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Produce labels or FTP the label file directly to the printer or designated
recipient
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Serve supplemental label runs |
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Produce postal reports, barcoded bagtags and pallet tags or provide these in
Mail.dat format
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Pre-sort all mailings for maximum postal savings and expedited delivery |
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Generate customized financial and statistical reports
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| Audits: |
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Store all necessary materials as required for auditing purposes
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Provide breakouts by print vs. digital editions
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Maintain all record-keeping in strict accordance with ABC and BPA audit bureau
rules
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| Special Services: |
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Provide list rental fulfillment |
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Conduct merge/purge on outside lists |
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Provide special mailing services, as requested |
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